These Terms of Service ("Terms") govern your use of IVOAI's services, including KaaS (Keep-as-a-Service), SaL (your personal AI assistant), and the BoB app. IVOAI is a trading name of IVOAI Technologies Pty Ltd (ABN 50 856 845 860).
By creating an account or using our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Service description
IVOAI provides managed IT services for individuals and small businesses, including:
- KaaS — 24/7 device monitoring, security management, automated maintenance, updates, patching, backup management and health reporting
- SaL — a personal AI assistant that communicates in plain English, handles IT requests on your behalf, and acts as your single point of contact
- BoB — your client dashboard and app for device management, chat support, health reports, alerts and billing
2. Eligibility
To use IVOAI services, you must:
- Be at least 18 years of age
- Provide a valid email address
- Provide accurate and complete information during registration
- Have the legal authority to agree to these Terms
3. Account responsibilities
- You are responsible for keeping your login credentials secure and confidential
- You must not share your account access with others
- SaL is a single-user service — it accepts instructions only from the account holder
- You must notify us immediately if you suspect unauthorised access to your account
- You are responsible for all activity that occurs under your account
4. Subscription terms
4.1 Billing
- Subscriptions are billed monthly in advance in Australian dollars (AUD), inclusive of GST
- Payment is processed securely via Stripe
- Subscriptions automatically renew each billing cycle unless cancelled
4.2 Provisioning fee
A one-time provisioning fee of $199 (AUD) applies when we set up your devices and services. This fee is non-refundable once work has commenced.
4.3 Price changes
We will provide at least 30 days' written notice before any changes to subscription pricing. You may cancel your subscription before the new pricing takes effect without penalty.
4.4 Cooling-off period
New subscribers receive a 14-day cooling-off period from the date of first subscription payment. During this period, you may cancel for a full refund. See our Refund Policy for full details.
5. Acceptable use
Your use of IVOAI services is subject to our Acceptable Use Policy. You agree not to use our services for any unlawful or prohibited purpose.
6. Intellectual property
- IVOAI owns the platform, software, systems and all related intellectual property, including KaaS, SaL and BoB
- You own your data — all personal files, documents and content remain your property
- We do not claim any ownership of your personal data or files
- You grant us a limited licence to access your device data solely for the purpose of delivering our services
7. Limitation of liability
To the maximum extent permitted by law:
- IVOAI's total liability for any claims arising from or related to our services is capped at 12 months of your subscription fees paid at the time the claim arises
- We are not liable for indirect, incidental or consequential damages, including loss of data, revenue or business opportunities
- We are not liable for issues caused by third-party services, software or hardware outside our control
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010) that cannot be excluded by agreement.
8. Service availability
We aim for 99.5% uptime for our managed services, excluding planned maintenance. For full details on response times and service levels, see our Service Level Agreement.
9. Termination
9.1 By you
You may cancel your subscription at any time through the BoB app or by emailing hello@ivoai.com.au. Cancellation takes effect at the end of your current billing period.
9.2 By IVOAI
We may suspend or terminate your account if:
- You breach these Terms or the Acceptable Use Policy
- Your payment fails and is not resolved within a reasonable timeframe
- We are required to do so by law
For breaches, we will provide a 14-day cure period with written notice before termination, except in cases of serious or illegal conduct.
9.3 After termination
Upon termination, your data is retained for 90 days to allow retrieval, after which it is securely deleted. See our Privacy Policy for details.
10. Dispute resolution
If a dispute arises between you and IVOAI:
- Contact us first at hello@ivoai.com.au — we'll work to resolve it directly
- If we can't resolve it within 30 days, either party may refer the matter to mediation through the Resolution Institute (Australia)
- If mediation does not resolve the dispute, either party may pursue legal remedies
11. Governing law
These Terms are governed by the laws of South Australia and the Commonwealth of Australia. Both parties submit to the non-exclusive jurisdiction of the courts of South Australia.
12. Privacy
Your privacy matters to us. Our collection and use of personal information is governed by our Privacy Policy.
13. Amendments
We may amend these Terms from time to time. We will provide at least 30 days' written notice of material changes via email or the BoB app. Continued use of our services after the notice period constitutes acceptance of the updated Terms.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
15. Entire agreement
These Terms, together with the Privacy Policy, Acceptable Use Policy, Service Level Agreement, Refund Policy, and Cookie Policy, constitute the entire agreement between you and IVOAI regarding the use of our services.
16. Contact us
For questions about these Terms:
- Email: hello@ivoai.com.au
- Through the BoB app (if you're a client)